For first time domestic customers (based in Thailand) we ask for a 50% deposit payed by bank transfer at the time of the booking. For return customers and those based overseas we ask that you pay on arrival or checkout.
We will be as flexible as possible and will refund any money paid in cases of illness or travel plan changes due to events outside your control.
We ask for full payment at the time of the booking. This is payed through the OTA.
We will of course, honour the cancellation/refund policy which we have set up with the OTA, however, in the case of a cancellation outside the stated policy, we will not refund any money. So, for instance, if you fall ill shortly before arriving or have to cancel your trip due to events outside your control, we will not lose out financially. It will be between yourselves and the OTA to come to some arrangement.
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